How We Handle Your Information
Betterway Care Services (ABN 45 689 828 055) respects your privacy and is committed to handling personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what information we collect, how we use it, and the choices you have.
What We Collect
We may collect names, contact details, NDIS participant numbers, funding and plan information, health and support needs, and other information you provide when you enquire about or receive services from us, including through our website contact form.
How We Use It
We use your information to respond to enquiries, coordinate and deliver NDIS supports, meet our obligations under the NDIS Practice Standards, and communicate with you or your nominated representatives, plan managers, or support coordinators about your care.
Storage & Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, and retain records only for as long as necessary or as required by law and NDIS record-keeping obligations.
Sharing Your Information
We do not sell your personal information. We may share relevant details with your plan manager, support coordinator, the NDIA, or other health professionals directly involved in your care, only where necessary and with your knowledge.
Your Rights
You can ask to access or correct the personal information we hold about you at any time. If you have concerns about how your information has been handled, you can contact us directly or lodge a complaint — see our Complaints & Feedback page for details.
Contact Us
For any privacy-related questions, contact us on 0481 743 497 or info@betterwaycareservices.com.au.
This policy was last updated in July 2026. As our services grow, we recommend this page be reviewed periodically by a qualified professional to ensure ongoing compliance with the Privacy Act and NDIS requirements.