We Want to Hear From You
Betterway Care Services is committed to providing safe, high-quality, person-centred support. If something hasn’t met your expectations, or you simply want to share feedback about your experience, we want to know — your voice helps us do better.
How to Raise a Concern or Complaint
- Talk to us directly. Most concerns can be resolved quickly by speaking with your support worker or our care team on 0481 743 497.
- Lodge a formal complaint. Call us, email info@betterwaycareservices.com.au, or use our contact form. You’re welcome to have a family member, friend, or advocate support you through this process.
- We’ll acknowledge your complaint within 2 business days and work with you to resolve it, keeping you informed of progress along the way.
- Every complaint is treated confidentially and will never affect the quality of support you receive.
If You’d Prefer to Escalate Externally
You always have the right to raise concerns outside of Betterway Care Services. The NDIS Quality and Safeguards Commission handles complaints about NDIS providers independently and confidentially.
Phone: 1800 035 544 (free call)
Website: ndiscommission.gov.au
Website: ndiscommission.gov.au
General Feedback
Positive experience? We’d love to hear that too. Get in touch and let us know how we’re doing.
Share Your Feedback